Coming from domestic flight, from arrival gate just 15 meters to the left and you will find the Alamo branch/counter inside the terminal. Coming from International flight, from arrival gate just 20 meters to the right you will find the Alamo branch inside the terminal.
You can save time at the counter when you activate Accelerated Check-in online. Just provide your driver's license and contact information that are normally collected at pick-up and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
Skip the rental counter lines and check-in directly by using Alamo's touch-screen kiosk. Check-in using the kiosk and a receipt-sized rental agreement is printed. You'll be directed to your rental car on the lot. At the exit booth, show the booth agent your rental agreement and driver's license - and simply drive away.
No need to visit the counter or kiosk. You can go straight to your car!
In order to take advantage of this optional free service, you'll need to activate Accelerated Check-in online then choose the 'Skip the Counter' option. You will be required to confirm your protection options, agree to the Rental Agreement Terms & Conditions and enter a valid credit card (no charge is made until you return your vehicle). Simply print your rental agreement to bring with you, and you are all set! Go directly to your car, show the booth agent your rental agreement and driver's license - and get on the road!
Picking up your vehicle after the location closes is easy with Alamo. After Hours Pick-Up might require you follow a few additional steps, which you'll see in your confirmation email.
Returning your vehicle after the location closes is easy with Alamo. We'll tell you where to park it; just drop the keys in the dropbox and you're on your way!
All additional drivers must meet all rental requirements. All additional drivers must appear at the rental counter, present their driver's license, and sign the rental agreement. Additional drivers can only be added to the contract at the start of the rental at the pick-up locations. An additional driver fee of 25.00 SAR per day applies for each additional driver.
The minimum age requirement to rent all vehicles is 25. The maximum age to rent is 69. Renters between the age of 18 and 24 may rent the categories Mini, Economy, Compact, Intermediate Sedan, Small SUV, Economy SUV, Intermediate SUV. No additional fees apply to young drivers.
Vehicles can be driven in GCC countries and its permitted only for Saudi citizens and GCC nationals. Ferry crossings with the vehicles are not permitted. A cross border fee of 75 SAR plus Vat per rental applies. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. Customers are required to inform the rental branch about any cross border travel at least 3 hours in advance. Unauthorized cross border travel will result in a breach of contract and incur a penalty charge of 5000 SAR.
All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. The one-way fee varies based on car category, location, and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route, and car category.
Damage Waiver with Theft Protection (DWTP) reduces the excess in the event of damage or theft of the vehicle when no responsible third party is identified.
DWTP is mandatory by law and included in the reservation.
All car categories have an excess of 2000 SAR except the following where the excess is different:
3000 SAR: Intermediate SUV, Standard Van, Standard SUV, Fullsize Sedan, Fullsize SUV
4000 SAR: Premium and Premium SUV, Luxury Sedan
The excess will be charged every time a vehicle is damaged, lost or stolen. Customers are required to provide an official police report (in case of Damage), or an official police report and the original car key (provided at the time of rental) in case of Theft.
Failure to provide an official police report (with the original car key in case of Theft) voids the DWTP and customer is liable for the full amount of damage caused, or the value of the vehicle in case of theft.
DWTP does not cover damages to tires, windshields, or the underbody of the vehicle during the rental unless it is part of an accident with an official police report.
DWTP does not cover damages whereby no third party is involved. DWTP is not insurance.
Fuel policy will be full to full. If the vehicle is not returned with a full tank, customer will be charged for fuel difference based on local fuel prices plus refueling fees. Refueling fees will be calculated as follows: If a customer returns the vehicle with a quarter of a tank or less (0 to 25%), refueling fees will be 50 SAR plus tax. If a customer returns with half tank (50%), refueling fees will be SAR 40 plus tax, and if a customer returned the vehicle with three quarters of a tank (75% -100%), customer will be charged for SAR 20 plus tax.
The booking duration of existing contracts cannot be extended. If the customer desires to extend their rental, they must create a new booking and visit the branch to close their current contract and execute the new booking. In case extending the rental period with the same booking, any additional days will be calculated based on the local rates. A refund will not be issued for returning the car early.
The accepted payment types for rental amount are cash, debit cards, and credit cards such as: Visa, Mastercard, and AMEX. While security deposit is only accepted by credit cards.
Driver's licenses must be valid for a minimum of six months from the date of vehicle return (rental agreement period). Digital driving licenses are only accepted for Saudi citizen and residents. Holders of the international driving license are required to show their passport and visitor's visa at the time of rental as an additional form of ID. Customers with international driving license are allowed to rent the vehicle for the first 90 days upon their arrival to the country. If they wish to continue the rental, they should inform the rental branch after they get the Saudi license and residency card. Visitors holding Umrah/Hajj visas are not allowed to rent and Holders of a multiple/single exit re-entry visas are also not allowed to rent a car.
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